FAQ
SHIPPING & CUSTOMS
Where are you shipping from?
To offer our customers worldwide affordable shipping prices, we ship from our warehouse located in China.
How long will it take to deliver my parcel(s)?
This strongly depends on the place where you live and which shipping method you choose. Please see our Shipping page for more information.
My parcel hasn't arrived yet!
If you haven't received your parcel after 30 days from placing your order, please contact us. Our customer service team will be able to check the status of your order.
My tracking number is not working.
Please double-check in your order summary if you have chosen the tracking option. Free standard shipping does not include tracking. If you have purchased an upgraded shipping method, please allow a couple of working days for the updates.
How can I check the status of my order?
You will receive an email notification with updates about the status of your order. The tracking number will be provided via email.
I have received a delivery confirmation, but I don't have the parcel.
Please double-check with your neighbours and people you share your home with; maybe someone has collected it for you. Alternatively, please contact your local post office/courier to find the package.
Do you ship worldwide?
We ship to most places around the world. In case your address is not available for shipping, please contact us and we will do our best to fulfil the order.
I messed up my shipping address. What should I do?
Reach out to us at support@opulentiss.com immediately regarding the error. Please provide your email, full name, and correct shipping address. We will update the shipping details for you. Please note that, once the parcel is shipped out, we are not able to make any changes.
Can I use a PO Box or APO/FPO military address?
For now, our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
Can I be charged with import duties?
Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which taxes will be applied. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package, and will not cover any additional charges for customs clearance. Note, on rare occasions, customs agents may delay delivery of some packages.
GENERAL
How can I contact support?
You can simply email us at support@opulentiss.com.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
Where is Opulentiss based?
Our office is located in Jurcz 19, 59-330 Jurcz, PL.
RETURNS & REFUNDS
I have changed my mind. Can I cancel the order?
Yes, you have the right to cancel the order within 24 hours of placing the order. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.
I don’t like my item. Can I return it?
If you are not happy with your purchase and wish to return an item, you have the right to do so. For more information, go to the refund policy here.
My item arrived damaged/incorrect. Can I return it?
Damaged or incorrect items can be exchanged or refunded. Please email support@opulentiss.com to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How long does it take to get a refund?
Refunds may take up to 14 working days, depending on the payment method used.
Kind regards,
The Opulentiss Team